FAQ

 

1. When will you post more of your products?
INKMADE products are constantly being handmade. I post products as I design, make, and receive them from our printers. I truly appreciate your patience and support as I update the products online.

2. The product I wanted is sold out. When will it be available?
I apologize for any inconvenience. New batches are printed as products are sold out. Be sure to subscribe to our mailing list and follow us on Instagram, so I can notify you when the product is back in stock.

3. I noticed my scarf and/or paper goods have some imperfections. Is that normal?
Due to the handmade nature of the textiles and paper goods, no two products will ever have the exact same print. Some markings and differences in color occur during the textile and paper printing process, which means each item is completely unique. 

4. How do I wash the scarf?
I recommend hand washing the scarf with light soap and cold water. Lay it flat to dry. Please note that some dyes may bleed slightly when washing, so wash the scarf separately. The dye bleeds are completely normal and will not cause your scarf to lose its color. You may also dry-clean the scarf.

5. Can I iron my scarf?
Absolutely. I recommend using low heat when ironing.

6. How do I return my item?
I want to make sure you are completely satisfied with your order. If you would like to return your item, it must be unwashed and unused. Please contact me within 7 days of receiving the item and I will process your return. Unfortunately, I cannot process international returns at this time. All discounted items are final sale and cannot be returned.

7. Where are you located?
I work out of my home studio in Wheaton, Illinois.

Have a question that isn't answered here? Contact me.